cooking

Sunday Salad

My Sunday Salad making best use of all left over veggies, wine and bread over the week. A healthy and delicious bowl on your Sunday lunch table.

business

Courteous staff can make shoppers stick around

Two weeks ago, a friend of mine in the consulting business invited me to attend an event on customer experience. His company was presenting its new set of framework, CINDEXDS and CINDEXBQ – which basically quantify the level of delight customers feel for a particular brand and also measures a bottom quartile score that indicates

business

Olympics eye-opener for retail practices

About a year ago, I had made up my mind to attend the Olympics in London, knowing fully well that I was going to witness a great sporting spectacle. But I had little idea then what an amazing retail experience it would turn out to be as well!

business

Brick & mortar to click & mortar: Convenience steers sales

Food has always been one of the largest segments of retail. As much as 42% of the Indian retail industry is dedicated to food. It holds similar market shares internationally and is also the largest growing segment. After all, we think about food at least three times a day, if not more. We wonder what