It’s been more than 15 years since the start of modern retail in India and by now, it should have attained maturity. Unfortunately, it’s nowhere close to the global standards. This could be because of lack of skills or expertise, but it could also be because the Indian market is so big that major players
If we all start following other social laws in our daily life, our lives will improve without any Lokpal Bill, and no matter what political
Retailers understand in theory that customer relationship management (CRM) is the foundation of profitable retailing. Key aspects of this are customer value, customer care and
The current global economic slowdown seems to be creating panic across industries, no less in retail. Like all other sectors, retailers also seem to be
Store staffers should be more focussed on their customers The decision by the Jet Airways management to sack thousands of customer-facing staffers justifies the perception
Better parking, faster check-outs and smart floor managers are an imperative Call it good fortune or coincidence, but almost every brand is represented in my
Most retailers only manage 4 or 5 of these touch points, creating a huge opportunity for competitors to address the unmanaged points. As modern retail
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